A2Z Virtual Solutions provide the option of retaining its services on a monthly basis for clients who require ongoing or repeat services. We currently offer four retainer packages for our virtual assistance rates as outlined below. Retainer clients pay in advance for a block of hours for a month and receive a discount for committing to a block of time. Whereas, standard rate clients pay for any work previously completed within a specified period of time. Keep in mind that your savings increase the more hours you add to a retainer package. Please note that retainer fees must be paid in advance of the month for which they apply. All hours worked in excess of the retainer limits will be charged at the standard hourly rate. Any unused hours are non-refundable and do not rollover from month to month. Additional hours may be added at the pre-selected retainer rate, schedule permitting. Rush jobs will be considered on a client-by-client basis. Work begins on the 1st business day of the month or after your signed retainer agreement and payment are processed, whichever comes later.
Invoicing, Payment Options, and Late Fees
Retainer client invoices are sent on the 1st of the month and due by the 15th of the month. Standard rate client invoices are emailed once work is completed. Payments not received by the due date will result in work cessation.
Cash, personal or business checks, and credit card payments are accepted through PayPal. There is a $35 NSF fee for each returned check.
A2Z Virtual Solutions reserves the right to refuse completion or delivery of work for until past due balances are paid. Monthly late charges of $10.00 or 1.75% (APR of 21%), whichever is greater, will be assessed on unpaid balances every 30 (thirty) days after due date.